Last updated: January 2025
This Privacy Policy describes how CarFy Serik ("we", "us", or "our"), operating at carfyserik.com, collects, uses, stores, and protects your personal information when you use our website and car rental booking services.
1. Who We Are
CarFy Serik is an online car rental aggregator that connects travellers with car rental companies operating in Serik and the Antalya region of Turkey. Our website address is: https://carfyserik.com. To contact us regarding your personal data, please email: book@carfyserik.com
2. What Personal Data We Collect
We collect the following categories of personal data when you use our services:
- Contact information: name, email address, phone number provided during the booking process
- Payment information: processed securely through third-party payment providers; we do not store full card details
- Booking details: pickup location, vehicle type, rental dates, and preferences
- Technical data: IP address, browser type, device type, pages visited, time spent on site (collected via cookies and analytics tools)
- Communications: emails and messages you send us
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and confirm your car rental booking
- To communicate with you about your booking, including sending confirmation vouchers
- To respond to customer support enquiries
- To improve our website and services based on usage analytics
- To comply with legal obligations
- To send relevant car rental offers where you have given consent
4. Legal Basis for Processing
We process your personal data on the following legal bases (as per GDPR and applicable Turkish law):
- Performance of a contract: processing necessary to fulfil your booking
- Legitimate interests: improving our services, fraud prevention, customer support
- Consent: for marketing communications and non-essential cookies
- Legal obligation: compliance with applicable laws
5. Cookies and Analytics
Our website uses cookies and similar tracking technologies:
- Essential cookies: required for the website to function properly
- Analytics cookies: we use Yandex Metrika to understand how visitors use our website. This service collects anonymised traffic data
- Booking widget cookies: set by our booking partner LocalRent to enable the car search and booking functionality
You can control cookies through your browser settings. Disabling non-essential cookies may affect website functionality.
6. Data Sharing and Third Parties
We share your personal data with trusted third parties only as necessary to deliver our services:
- Car rental partners: your booking details are passed to the rental company fulfilling your reservation
- Payment processors: secure payment platforms that process your card or online payment
- Analytics providers: Yandex Metrika (anonymised usage data)
- Booking technology: LocalRent booking platform
We do not sell your personal data to third parties. We do not share your data for unrelated marketing purposes without your consent.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are typically retained for 3-5 years for accounting and legal purposes. Analytics data is retained according to the third-party provider's data retention policies.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate or incomplete data
- Erasure: request deletion of your personal data ("right to be forgotten")
- Restriction: request that we limit processing of your data
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interests
- Withdraw consent: at any time, for processing based on consent
To exercise any of these rights, please contact us at book@carfyserik.com. We will respond within 30 days.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include secure HTTPS connections, access controls and regular security reviews. However, no method of internet transmission is 100% secure.
10. International Transfers
As CarFy Serik operates in Turkey and works with international booking and analytics platforms, your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
11. Children's Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available at carfyserik.com/privacy-policy/. Material changes will be communicated via a notice on our website. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
13. Contact
For any questions, requests or complaints regarding this Privacy Policy or our data practices, please contact us:
📧 Email: book@carfyserik.com
Website: carfyserik.com
We aim to respond to all data protection enquiries within 30 days.